I hold my self-accountable. Companies should too.

Good morning,

I hope you all had a nice weekend.   Today is like any other Monday, getting back into the swing of things.   The weekends are nice because you don’t have to worry about another layer of things to do like work.   This weekend was nice and relaxing.   We spent a lot of time together as a family, which is really important to me.   Friday my wife went out to dinner with a friend after we got the kids ready for bed.  I had some time to decompress from a busy week and get ready for the weekend.   In my current state of being, I like to visualize how my weekend will be.  I like to prepare myself for how and what I’m going to take in. I did a couple things around the house and took it easy.  Sometimes it’s important to just not rush around and get overstimulated.   At times I struggle with just being at home, but I need to learn how to be with myself and not always need to be doing something.  Being calm with myself is an important lesson I need to keep on learning and practicing.   I need to really get back to disconnecting from my mobile devices during the weekend.  I’ve noticed that I have been slipping in regards to using devices.  I think starting this next weekend I’m going to go radio silent from all social media I.E Facebook, Instagram, Twitter and Linkedin during the weekend.   I feel that I will be able to create more space with my relationships with my kids and my wife.  I will become even more present.   Like automobiles, people also need tune-ups and adjustments.

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Today I’m dealing with something that really has annoyed me and has made me realize I still have a lot of work to do on dealing with things.   I mean I shouldn’t let these small things use up my positive energy.   In the beginning of December, I bought a ski shell jacket in two different sizes from a website called Sunnysports.   I placed two separate orders only one showed up.   After contacting the company and letting them know I only received one, they said they would open an investigation and contact UPS on my behalf.  They stated it would take up to 10 days to finalize the investigation.   After 5 days I got a call from UPS to ask me a few questions.   After 10 days I  reached out to the company again to inquire about my package.  They stated via email that UPS has found the package and closed the investigation because they delivered it.  I informed them that wasn’t true. Once again for the second time they were submitting a claim with UPS.   at This point, it’s now going on for three weeks.  I followed up at the end of December because the company “SUNNYSPORTS” never got back to me.  I asked them when I can get a refund and they stated not until the investigation has been completed.   After that response, I told them I will be disputing the charge with my credit card company.   I filed the dispute with my credit card and went on my way.   This past Saturday I got a response from American Express they sided with the merchant and will be reversing my charge. I reviewed the statement from the merchant, they said the following:  We shipped the product and charged the receiver and please find the tracking number that shows package was delivered. In the comments section, it also stated please side with us as the merchant.  Saturday night after receiving this email I lost myself in trying to figure all this out.  I really got frustrated and angry with this whole ordeal.

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All the calmness and relaxation that I’ve been working on so hard went out the window.  My wife was great she called me out on how I was being.  Sometimes we need loved ones to help us see.  We as human deny how we act sometimes.  At times I don’t like what I hear and I become defensive, but I’m really working on it.   I want to be the best that I can be.

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I started thinking to myself this shouldn’t be so hard, but in a way, it’s my own fault.  I tried to save some money and it ended up costing me more.   It cost me my energy, time and made me not very pleasant to be around.  Sunday I called American Express and re-opened the dispute and told them I have all this documentation to prove that I never got the package, UPS also noted on their site that the package was lost.    One thing that I will take away is I have to slow down and not overreact to something that will probably resolve itself eventually.  One thing that I won’t let happen is to allow companies to take advantage of people and I will continue to hold them accountable. 

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